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Privacy Policy

Last updated: December 2025

We delete your personal data within 30 days of finishing your job
We only keep what HMRC requires for tax purposes — nothing more.

At West Sussex Cleaning & Painting Services we take your privacy very seriously. This policy explains exactly what we do with your data — in simple and honest.

1. What We Collect

When you use our website or request a quote, we may collect:

  • Name, phone, email, postcode
  • Service & property type
  • Preferred date & message
  • IP address and browser info (via Google Analytics)
  • Chat messages (via Tawk.to)

2. How We Collect & Store Your Data

  • Quote forms → Google Forms (encrypted, UK/EU servers where possible)
  • Website analytics → Google Analytics 4 (IP anonymised)
  • Live chat → Tawk.to (encrypted, GDPR-compliant)
  • All connections are via HTTPS encryption

3. How Long We Keep Your Data

Situation We keep your data for Then we do this
Quote request onlyMaximum 12 monthsAutomatically deleted
Job completed & paidInvoice details: 7 years (HMRC requirement)Name, phone, email deleted within 30 days
You ask for deletionImmediatelyDeleted same day
After we finish your job, we delete your name, phone, email and message within 30 days.
We only keep minimal invoice data for tax purposes.

4. Third-Party Tools We Use

  • Google Forms – for quote requests (GDPR-compliant)
  • Google Analytics 4 – anonymous website statistics only (IP anonymised)
  • Tawk.to – live chat (encrypted, GDPR-compliant)
  • No Facebook Pixel, no marketing cookies

5. Your Rights (UK GDPR)

You can ask us at any time to:

  • See your data
  • Correct it
  • Delete it completely

Just call 07460862580 or email info@westsussexcleaning.co.uk — we’ll sort it the same day.

6. Contact Us

West Sussex Cleaning & Painting Services
12 Emerald Road, Forge Wood
Crawley, West Sussex, RH10 3FZ
Phone: 07460862580
Email: info@westsussexcleaning.co.uk

Thank you for trusting us.
We’re a small local family business and treat your privacy like our own.