Privacy Policy – West Sussex Cleaning & Painting Services

Last updated: December 2025

                    We delete your personal data within 30 days of finishing your job

                    We only keep what HMRC requires for tax purposes — nothing more.

At West Sussex Cleaning & Painting Services we take your privacy very seriously. This policy explains exactly what we do with your data — in simple and honest.

1. What We Collect

When you use our website or request a quote, we may collect:

Name, phone, email, postcode
Service & property type
Preferred date & message
IP address and browser info (via Google Analytics)
Chat messages (via Tawk.to)

2. How We Collect & Store Your Data

Quote forms → Google Forms (encrypted, UK/EU servers where possible)
Website analytics → Google Analytics 4 (IP anonymised)
Live chat → Tawk.to (encrypted, GDPR-compliant)
All connections are via HTTPS encryption

3. How Long We Keep Your Data

Situation	We keep your data for	Then we do this
Quote request only	Maximum 12 months	Automatically deleted
Job completed & paid	Invoice details: 7 years (HMRC requirement)	Name, phone, email deleted within 30 days
You ask for deletion	Immediately	Deleted same day

                    After we finish your job, we delete your name, phone, email and message within 30 days.

                    We only keep minimal invoice data for tax purposes.

4. Third-Party Tools We Use

Google Forms – for quote requests (GDPR-compliant)
Google Analytics 4 – anonymous website statistics only (IP anonymised)
Tawk.to – live chat (encrypted, GDPR-compliant)
No Facebook Pixel, no marketing cookies

5. Your Rights (UK GDPR)

You can ask us at any time to:

See your data
Correct it
Delete it completely

Just call 07460862580 or email info@westsussexcleaning.co.uk — we’ll sort it the same day.

6. Contact Us

West Sussex Cleaning & Painting Services
12 Emerald Road, Forge Wood
Crawley, West Sussex, RH10 3FZ
Phone: 07460862580
Email: info@westsussexcleaning.co.uk

Thank you for trusting us.
We’re a small local family business and treat your privacy like our own.