Privacy Policy – West Sussex Cleaning & Painting Services

Last updated: March 2026

                We delete your personal data within 30 days of finishing your job

                We only keep what HMRC requires for tax purposes — nothing more.

At West Sussex Cleaning & Painting Services we take your privacy very seriously. This policy explains exactly what we do with your data — in clear and simple terms.

1. What We Collect

When you use our website or request a quote, we may collect:

Name, phone number, email address, postcode
Service & property type
Preferred date & message details
IP address and browser/device information (via Google Analytics)
Chat messages (via Tawk.to)

2. How We Collect & Store Your Data

Quote forms → Google Forms (encrypted transmission)
Spam protection → Google reCAPTCHA (to prevent automated spam submissions)
Website analytics → Google Analytics 4 (IP anonymised where applicable)
Live chat → Tawk.to (encrypted)
All website connections use HTTPS encryption

Google reCAPTCHA may collect hardware and software information (such as IP address, device and browser data) to determine whether a user is human. This data is processed by Google in accordance with their Privacy Policy and Terms of Service.

3. How Long We Keep Your Data

Situation	We keep your data for	Then we do this
Quote request only	Maximum 12 months	Automatically deleted
Job completed & paid	Invoice details: 7 years (HMRC requirement)	Name, phone and email deleted within 30 days
You request deletion	Immediately	Deleted same day where legally possible

                After we finish your job, we delete your name, phone, email and message within 30 days.

                We only retain minimal invoice data required for tax purposes.

4. Third-Party Tools We Use

Google Forms – quote requests
Google reCAPTCHA – spam protection on contact forms
Google Analytics 4 – anonymous website statistics
Tawk.to – live chat support
No Facebook Pixel and no marketing tracking cookies

5. Your Rights (UK GDPR)

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permitted)

To exercise your rights, call 07460862580 or email info@westsussexcleaning.co.uk. We aim to respond promptly.

6. Unauthorized Business Listings & Marketing Services

West Sussex Cleaning Specialists is a trading name of a self-employed sole trader. We do not authorize any third-party company, directory, or marketing service to list our business, use our trading name, or contact us for promotional services without prior written consent.

We do not accept any verbal agreements or phone contracts. Any claim of a contract without a signed written agreement will be considered invalid.

We are not dealing with SEO agencies, marketing firms, or directories unless a formal written contract is explicitly signed by the business owner.

Any unauthorized listing, use of our contact details, or attempt to activate marketing services will be considered unauthorized and a breach of UK GDPR. Failure to comply may result in a formal complaint to the Information Commissioner’s Office (ICO) and any other relevant regulatory authority.

7. Data Controller

West Sussex Cleaning Specialists operates as a self-employed sole trader. For the purposes of UK GDPR, we are the data controller responsible for your personal data.

Contact details:
Phone: 07460862580
Email: info@westsussexcleaning.co.uk

Thank you for trusting us.
We’re a small local business and treat your privacy like our own.