Last updated: July 2026
Before work begins, the following must be agreed:
All quotations are prepared based on information supplied by the customer.
If the actual property condition or requirements differ significantly from the information provided, additional work may require additional charges after discussion and customer approval.
For cleaning services, including:
we do not require any deposit or advance payment.
A cleaning booking is confirmed once:
Payment is due:
Immediately upon completion of the service unless another arrangement has been agreed in writing.
Accepted payment methods:
Customers may cancel or rearrange cleaning appointments by providing at least 12 hours' notice where possible.
If circumstances change, customers should contact us as soon as possible so we can try to rearrange the appointment.
If our team arrives at the agreed appointment time and:
a reasonable travel charge may apply to cover the journey and attendance.
Any travel charge will be communicated before being applied.
Although we make every reasonable effort to attend confirmed appointments, there may be exceptional circumstances where we need to cancel or rearrange a service, including:
Where possible, we will:
West Sussex Cleaning Specialists will not be responsible for indirect losses, missed deadlines, landlord charges, relocation costs or other consequential costs resulting from circumstances outside our reasonable control.
Painting services require a deposit before work begins.
The deposit covers:
The remaining balance is payable upon completion unless otherwise agreed in writing.
| Notice Period | Deposit Status |
|---|---|
| More than 48 hours | Deposit may be refunded where possible |
| 24–48 hours | Deposit may be partially retained |
| Less than 24 hours or no access provided | Deposit may be retained |
Deposits may be used to cover genuine costs already incurred, including:
If West Sussex Cleaning Specialists needs to cancel or rearrange a painting appointment, we will provide notice as soon as reasonably possible and offer an alternative date where available.
Customers must ensure:
Customers are responsible for securing:
West Sussex Cleaning Specialists cannot accept responsibility for unsecured items.
Cleaning services are carried out using professional equipment, products and methods suitable for domestic and commercial environments.
Cleaning improves:
Cleaning is not:
Cleaning results depend on:
Customers acknowledge that some stains, marks, discolouration or surface defects may not be fully visible before cleaning.
Existing conditions may be hidden under:
During the cleaning process, removing surrounding dirt, grease, limescale, residue or deposits may reveal existing stains, marks or imperfections that were previously hidden or less noticeable.
West Sussex Cleaning Specialists cannot be held responsible for:
Where a stain cannot be safely removed without risking damage to the surface, aggressive cleaning methods will not be used unless specifically agreed with the customer.
West Sussex Cleaning Specialists provides a professional End of Tenancy Cleaning service designed to help customers meet landlord, letting agent and inventory inspection standards.
Our cleaning service is intended to improve the cleanliness and presentation of the property and to address cleaning requirements normally expected at the end of a tenancy.
However, the final decision regarding deposit return remains solely with:
West Sussex Cleaning Specialists cannot guarantee the return of a rental deposit, as deposit decisions may be affected by matters outside our control, including:
Our responsibility is limited to providing the agreed cleaning service and addressing genuine cleaning-related issues covered by our guarantee.
For qualifying End of Tenancy Cleaning services, we provide a:
7-Day Free Re-Clean Guarantee
If your landlord or letting agent identifies a cleaning issue relating specifically to an item included within our End of Tenancy Cleaning Checklist, we will return and rectify the affected area free of charge.
The purpose of this guarantee is to provide customers with reassurance that genuine missed cleaning items will be corrected where appropriate.
To qualify:
The 7-Day Free Re-Clean Guarantee does not cover:
The guarantee covers cleaning quality only.
It does not cover the property's existing condition or matters outside the cleaning service.
West Sussex Cleaning Specialists can clean removable surface mould and limescale where safely possible.
We cannot guarantee removal of:
Where mould or contamination has affected the structure or materials, specialist treatment or repairs may be required.
Where appliance cleaning is included in the quotation, appliances must be:
Appliance cleaning may include:
We cannot accept responsibility for:
Cleaning an appliance does not include repair, servicing or replacement of parts.
All quotations are prepared using information supplied by the customer.
Additional charges may apply where the property condition or requirements differ significantly from the information provided.
Examples include:
No additional work or charges will be carried out without first discussing the situation with the customer and obtaining approval.
Customers must ensure:
Customers should remove:
from surfaces before cleaning.
Items left in place may prevent inspection and cleaning of the surface underneath.
Professional carpet cleaning is a separate service unless specifically included within the quotation.
Carpet cleaning is designed to improve:
The final result depends on:
We cannot guarantee removal of:
Professional carpet cleaning does not restore carpets to a new condition and does not repair damaged carpet fibres.
Painting services are provided based on the visible and accessible condition of surfaces before work begins.
The final result depends on:
Before painting begins, customers must confirm:
Where included within the quotation, preparation may include:
Additional preparation work outside the agreed scope may require additional charges after discussion with the customer.
Painting is not a repair, structural restoration or refurbishment service.
We cannot guarantee permanent correction or removal of:
Where significant issues are identified before painting, we will advise the customer where reasonably possible.
Unless the customer supplies their own materials, suitable professional-grade paint and materials will be used.
Customers acknowledge that the final appearance may vary depending on:
We cannot guarantee that:
Newly painted surfaces require appropriate drying and curing time.
Our painting service covers workmanship relating to the agreed scope of work.
The workmanship does not cover damage caused by:
Normal variations in finish, texture or appearance caused by existing surfaces are not considered workmanship defects.
West Sussex Cleaning Specialists reserves the right to refuse, pause or stop work where conditions create a health and safety risk.
Examples include:
Where possible, we will explain the reason and discuss a suitable solution.
Customers are responsible for providing suitable parking where possible.
If parking charges, permits or other parking costs are required to complete the service, these costs may be added to the final invoice.
Customers should inform us before the appointment if:
With customer permission, West Sussex Cleaning Specialists may take before and after photographs for:
Personal information, faces, house numbers or identifiable details will not be published without consent.
Photographs may also be used internally to:
West Sussex Cleaning Specialists holds:
£5,000,000 Public Liability Insurance
Our liability is limited to direct damage proven to have been caused by negligence during the service.
We are not responsible for:
Customers must inform us before work begins about:
IDCSTR Services is registered with HMRC as a sole trader business.
West Sussex Cleaning Specialists is a trading name used for marketing and service delivery.
The business is not a limited company and does not operate as a separate legal entity.
All quotations, invoices and services are provided by:
IDCSTR Services trading as West Sussex Cleaning Specialists
These Terms & Conditions are governed by the laws of England and Wales.
They are designed to operate alongside applicable UK consumer protection regulations.
Nothing within these Terms & Conditions affects your statutory consumer rights.
By:
the customer confirms that:
West Sussex Cleaning Specialists
Website: westsussexcleaning.co.uk
Email: info@westsussexcleaning.co.uk
Phone: 07460 862 580
Got a question about our terms?
Call us on 07460 862 580