Last updated: December 2025

                    We only take a deposit AFTER we have both agreed to start the work — never before.
                

1. Deposits & Payment

We agree on price, date and job details first
Only after you say “yes” do we ask for a 50% deposit to secure your slot
Remaining 50% paid on the day the job is finished
We accept cash, card or bank transfer

2. Cancellation Policy – Simple & Fair

Notice Given	What Happens to Deposit	Why?
More than 48 hours	Full refund	Gives us time to re-book the slot with no loss
24–48 hours	50% kept (50% refunded)	Covers planning and some materials already prepared
Less than 24 hours or no-show	Full deposit kept	Covers full lost day, travel, and team wages
We cancel (illness/weather)	Full refund or free reschedule	Fair to you — we take the hit if it’s our fault

3. Pricing & Quotes

Quotes valid for 30 days
Price fixed unless the job changes from what we agreed

4. Access & Preparation

Safe access, electricity and water must be available
Parking provided or reimbursed
We protect floors/furniture — please move valuables

5. Cleaning Services

We follow the checklist agreed with you
End-of-tenancy guarantee: free return visit within 72 hours if landlord rejects the clean upon inventory

6. Painting & Decoration

Premium paints used unless you supply your own-this will all be agreed upon yor preference and before commencing any works

7. Media

We may take upon agreement, before-after photos for our marketing purposes.

8. Governing Law

These terms are governed by the laws of England and Wales.

Business Status: West Sussex Cleaning & Painting operates as a self-employed sole trader. We are not a limited company and are not affiliated with or endorsed by any similarly named limited companies registered in the UK.

Got a question?
Call us on 07460862580 — we’re always happy to help!

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