Terms & Conditions

Last updated: April 2026

1. Service Agreement & Payment

• The service specification must be agreed before work begins
• Deposits are required only for painting services to cover purchase of materials, planning the work and route, and reserving labour and resources
• No deposit is required for cleaning services (regular, deep, end-of-tenancy); payment is due upon completion
• Remaining balance is payable upon completion unless otherwise agreed
• Accepted payment methods include cash, card, and bank transfer

2. Cancellation & Booking Protection for painting services

3. Damage, Complaints & Reporting Rules

• Clients must remove or secure valuables, cash, jewellery, and fragile items before service
• All service-related issues must be reported within 24 hours of service completion
• Complaints must be supported by clear photographic evidence
• We reserve the right to inspect reported issues before accepting liability
• Pre-existing damage, wear and tear, ageing surfaces, or structural weakness are not covered
• Claims submitted after 24 hours may not be accepted

4. Client Responsibility

• Safe access must be provided at the agreed service time
• Electricity and water supply must be available where required
• Clients must inform us of fragile surfaces, mould-prone areas, or vulnerable fixtures
• Clients must provide parking or resident permits; failure to do so may result in client paying parking fees

5. Cleaning & Painting Service Conditions

• Cleaning and painting results may vary depending on property age and surface condition
• We cannot guarantee removal of deeply absorbed stains, mould inside silicone sealant, or structural contamination
• End-of-tenancy guarantee: free return visit within 7 days if landlord rejects the clean upon inventory.
  The property must not be altered, occupied by new tenants, or used in a way that affects the cleaned condition during this 7-day period. Any concerns must be reported within 7 days with photographic evidence.
• Guarantee Limitations: covers cleaning only and excludes:
  • Wear and tear
  • Wall marks, scratches, or paint damage (we will attempt removal using professional cleaning agents, but some marks may be permanent)
  • Pre-existing stains or damage
  • Mould in silicone or damaged sealant
  • Limescale damage
  • Appliance faults
  • Age-related deterioration
• Pre-existing condition: pre-existing marks, damage, or ageing are not considered cleaning defects and are not covered by our guarantee.

6. Painting Services

• Paint type and colour must be confirmed before work begins
• Premium paint is used unless the client supplies their own materials
• Workmanship quality depends on surface condition and environmental factors
• Guarantees do not cover structural movement, moisture damage, or external environmental effects

7. Photography & Portfolio Use

With client permission, we may take before and after photos for quality assurance or portfolio purposes. Personal identifiers such as house numbers or faces will not be published without consent.

8. Insurance & Liability

• We hold £5,000,000 Public Liability Insurance
• Liability is limited to damage directly caused by proven service negligence
• We are not responsible for pre-existing property defects
• Indirect business loss or consequential loss is excluded where legally permitted

9. Business Status

IDCSTR Services is registered with HMRC as a sole trader business. West Sussex Cleaning Specialists is a trading name used for marketing and service delivery. The business is not a limited company and does not operate as a separate legal entity.

10. Governing Law

These terms are governed by the laws of England and Wales and are designed to comply with UK consumer protection regulations.