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Terms & Conditions

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Last updated: December 2025

We only take a deposit AFTER we have both agreed to start the work — never before.

1. Deposits & Payment

  • We agree on price, date and job details first
  • Only after you say “yes” do we ask for a 50% deposit to secure your slot
  • Remaining 50% paid on the day the job is finished
  • We accept cash, card or bank transfer

2. Cancellation Policy – Simple & Fair

Notice Given What Happens to Deposit Why?
More than 48 hours Full refund Gives us time to re-book the slot with no loss
24–48 hours 50% kept
(50% refunded)		 Covers planning and some materials already prepared
Less than 24 hours
or no-show		 Full deposit kept Covers full lost day, travel, and team wages
We cancel
(illness/weather)		 Full refund or free reschedule Fair to you — we take the hit if it’s our fault

3. Pricing & Quotes

  • Quotes valid for 30 days
  • Price fixed unless the job changes from what we agreed

4. Access & Preparation

  • Safe access, electricity and water must be available
  • Parking provided or reimbursed
  • We protect floors/furniture — please move valuables

5. Cleaning Services

  • We follow the checklist agreed with you
  • End-of-tenancy guarantee: free return visit within 72 hours if landlord rejects the clean

6. Painting & Decoration

  • Premium paints used unless you supply your own
  • 2-year labour guarantee (1 year if you supplied paint)

7. Liability & Insurance

  • £5 million public liability insurance
  • Liability only for damage caused by our negligence

8. Complaints

Report any issues within 24 hours with photos — we will return free of charge to fix genuine mistakes.

9. Photography

We may take before/after photos for our portfolio (your face or house number never shown without permission).

10. Governing Law

These terms are governed by the laws of England and Wales.

Got a question?
Call us on 07460862580 — we’re always happy to help!

West Sussex Cleaning & Painting Services
12 Emerald Road, Forge Wood, Crawley, RH10 3FZ
Phone: 07460862580